We do our best everyday to triage patients (client and non-client) to ensure we can provide care to the greatest number of animals without sacrificing the quality of care.
You can help us by doing the following:
1) Calling us as soon as you notice that your pet is not feeling well
Please do not wait until your pet is critically ill and the weekend is approaching.
2) Arriving for your scheduled appointment on time
Out of respect for your time we make a concerted effort to remain on schedule and to see patients at their scheduled appointment time. Critical emergencies sometimes affect our ability to stay on schedule however the most common cause for delay is that prior appointments arrived late.
3) Arriving for your confirmed appointment
We call all clients the day prior to confirm appointments for the following day. Failing to show for your scheduled appointment is disrespectful to the doctors and staff of the hospital, and more importantly the members of the community seeking healthcare for their pets.
This page describes our No Show Policy, Late Policy, and Payment Policy in detail. While these policies may seem strict, we have current clients who at times have to wait weeks for appointments and surgeries as well as future clients who are on a waiting list to be seen.
No Show Policy
We understand that certain circumstances may arise which will prevent you from bringing your pet to their appointment. However we have certain policies in place which ensure that we can meet the needs in the community.
For routine appointments we ask that you notify us at least 24 hours prior if you wish to reschedule or cancel. If your appointment is on a Monday we must be notified by the Friday morning prior. If you fail to make it to your pet's appointment or do not provide 24 hour prior notice of changes/cancellations the appointment will be marked as a Routine No Show and a $50 Routine No Show fee will need to be paid before any future appointments can be scheduled for any patient on the account.
For surgery/procedure appointments we ask that you notify us at least 48 hours in advance if you wish to reschedule or cancel. If your appointment is on a Monday we must be notified by the prior Thursday morning. If you fail to make it to your pet’s surgery/procedure appointment or do not provide 48 hour prior notice of changes/cancellations the appointment will be marked as a Surgery/Procedure No Show and a $100 No Show fee will need to be paid before any future appointments can be scheduled for any patient on the account.
At the discretion of CAH if failure to show becomes a pattern we may ask you to seek pet healthcare elsewhere.
To ensure that we are able to give all of our patients the highest quality of care we need every client to be on time for their pet's scheduled appointment.
If you are more than 5 minutes late for your pet's appointment you may have to wait to be seen. If you arrive more than 8 minutes late a $20 Late fee will be added to the total cost for the appointment. If you arrive past the total amount of time reserved for your appointment it will be considered a no show and a no show fee of $50 will be applied.
At the discretion of CAH if tardiness becomes a pattern we may ask you to seek pet healthcare elsewhere.
Same Day Appointments
If you have multiple appointments scheduled for the day the aforementioned criteria applies and the costs are as follows:
Routine No Show: 1st pet $50 and $25 for each additional pet
Surgery/Procedure No Show: 1st pet $100 and $100 for each additional pet
Late: 1st pet $20 and $10 for each additional pet
Payment is due in full at the time of service. We understand that there may be some extenuating circumstances which may prevent you from doing so. Any extenuating circumstances should be discussed at the time the appointment is scheduled. If the extenuating circumstances arise after the appointment is scheduled please call CAH to speak with a staff member prior to the appointment to discuss a payment plan.